How do I get in touch with support?
If you need assistance with your account, please head to our support page for help. Our team is ready to assist you with any questions or issues.
How do I cancel my subscription?
Sign in to your account at app.hometeamlive.com. Navigate to your plan settings and select the plan you would like to cancel or pause.
How do I delete my account?
Please head to our support page and include your key account details. Our team will process your request promptly.
Where can I watch?
You can watch on our website (fully mobile-ready) or through our smart TV apps on Roku and Amazon Fire TV. Google Play and Samsung apps are expected to launch shortly. Please note that first-time account sign-up is available on the web platform only.
How do plans work on Home Team Network?
Home Team Network offers a variety of plans — our clients set their own pricing. All monthly plans are set to recurring billing. You can pause your subscription at any time until the season starts the following year.
I canceled my plan, but I still got charged.
Let's take care of it. Please head to our support page and include your key account details. Our team will review and process your request right away.
How do ads work?
It depends on the client. Many choose not to run ads at all, while others provide their own. Some clients opt into our ad-serving system, which is powered by a major ad network partner. That partner fills open inventory when available and limits ads to a curated set of categories with strict content controls in place. That said, if you ever have feedback or a concern about a programmatically delivered ad, please let us know where you saw it so we can flag it with our ad partner and have it removed.
The feed ended before the game I was watching ended.
Every stream is scheduled with a set broadcast window, and we always build in extra time as a buffer. In rare cases, a game may run longer than expected and the stream ends before the final whistle. If this happens to you, please let our support team know which game and when . We will adjust our scheduling for future games to try to provide the games more time. We're also developing a smarter solution that will automatically detect when a game is still in play, and we expect to roll it out later this year.
Why do some productions look more robust than others?
We offer three tiers of production — Basic, Standard, and Premium — so every partner gets the right level of coverage for their needs and budget. Some of our productions are fully staffed with an on-site team managing every aspect of a multi-camera broadcast. Others are built around remote workflows where we provide the equipment and empower our clients to bring their events to life. Camera counts can range from one to twelve depending on the package. With that variability, especially on remotely operated productions, there are elements we control directly and others that depend on our client and conditions on the ground.
How do highlights and recaps work?
We recently launched an automated highlight and recap tool, currently in beta. The system ingests game footage and generates highlights automatically, with multiple sorting and filtering options. A companion tool can then assemble those highlights into a full recap. If you're interested in exploring the platform, please reach out to our sales team.
How does scoring work?
We have a dedicated software and stats division that offers a range of scoring solutions tailored by sport and use case. To learn more about what's available, please contact sales.
Is there a limit to how many devices I can use with my account?
You can be signed in on the HTN website and the HTN TV streaming app (available on Roku and Amazon Fire TV) at the same time. However, only one active web session is allowed at a time. If you're browsing free content, no sign-in is required.
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